We are determined to go to every length to ensure that you are a happy customer.
We therefore offer a 'No Quibbles' guarantee. This means that if for any reason you are unhappy with your purchase you can return it.
If the product you have ordered is faulty you have 30 days in which to return it, or if you have a change of heart you must return it to Prezzybox unused and in its original condition within 7 days for a prompt replacement or refund.
If you wish to return a product(s), please contact our friendly customer services team on: 0870 1221 007 or email: returns@prezzybox.com.
Please note: A Returns Authorisation Code must be obtained from Prezzybox prior to making your return. Failure to do this will delay your return being processed.
Click here for your printable returns form.
We do advise that for your own protection you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) depending on the value. We do not accept responsibility for products lost or damaged in the post. Postage will only be refunded on FAULTY items.
It is only when we receive the product(s) in their original state and packaging that Prezzybox will refund the necessary purchase price. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
Please note: If a returned non-faulty product does not arrive at Prezzybox in a resalable condition then we will not be able to offer you a refund. We will have to send the product back to you and you will have to incur these subsequent delivery costs. |
